Frequently Asked Questions

Is Bugscore 360 for my company?

Bugscore 360 is for small and medium-sized companies that do not have any 360-feedback system in place or have one in place, but it is not real-time (instead based on employees having to fill out surveys and forms) and suffers from low completion rates. As Bugscore 360 is based on scores on customised attributes, it allows for a continuous and real-time feedback process that is up to 90% quicker than conventional forms and surveys. Therefore, any organisation in the world can potentially benefit from the new data insights Bugscore 360 reveals about quality on an employee, department, subsidiary and company level.

What features does Bugscore 360 have and are they unique?

Here is a list of features the Bugscore 360 system contains and yes, 80% of them are unique and not found in other 360-feedback software in the market.

If I’m a consultant can I use Bugscore 360 for my clients?

Yes, Bugscore 360 allows you to drive the entire 360-degree feedback process for different organizations. You can customize attributes for your clients and launch the 360-feedback process remotely. Please contact us for more information.

Is Bugscore 360 a hosted or non-hosted solution and what about data-privacy?

Bugscore 360 is web-browser based and is offered as a hosted or non-hosted solution. When you opt in for a hosted solution, your data rests on our Microsoft Azure cloud servers. We use industry leading 2048-bit encryption, SSL technology to ensure the highest level of data security and privacy for your sensitive data. When you opt for a non-hosted solution, Bugscore 360 and all associated employee data rests on your servers. In this latter case, we help setup the solution by liaising with your technical officers.

What browsers do you support?

Bugscore 360 works on all modern browsers (and various versions of them). If you are experiencing UI difficulties, please log a support ticket through the Bugscore 360 support-ticket system and one of our technical staff will provide a solution.

Is Bugscore 360 expensive?

Bugscore 360 is one of the most competitively priced 360 solutions worldwide priced at least 25% less than competition. Please contact us here for a price quote based on the number of employees inside your company and whether you prefer a cloud-based or hosted solution.

Is there a trial period?

All subscription packages have an inbuilt trial period of 1 calendar month (22 business days). After this period, your subscription automatically switches to a paid one unless you inform us otherwise.

How do I pay?

You can pay via any major credit card and/or bank transfer and will be charged at the end of each calendar month. Initial payment can occur on our website or via telephone after speaking to one of our representatives. Please contact us to schedule a call.

What if I want to cancel my subscription?

You can cancel your subscription at any time, however, we require that you give us 15-business-days notice. You can terminate your subscription by contacting us.

How can people be reduced to just a score?

The score of any employee, department, subsidiary or company is simply an amalgamation of scores on individual attributes you customize. The score, therefore, can be drilled-down upon to unveil the individual strengths and weaknesses of an asset. Attribute-based scoring provides the same degree of richness and granularity in feedback as a traditional forms/survey based approach, however, it is significantly quicker to complete and is real-time (not concentrated around certain review periods each year).

Who has access to scores and feedback results?

As scoring and access privileges are fully customizable, your company can determine who does and does not have access to scores and feedback. Typically, users with administrative access privileges (these can be executive committee members, HR people, line managers etc.) have access to feedback and can then privately share this with employees.

What happens when an employee leaves the company?

In this situation, we would suggest that you mark this user's account as deleted so that they cannot login anymore. We will keep all the data associated with that user account for your future reference (if you have opted for a hosted solution) in the event that you rehire said individual in the future. You will not be charged for deleted accounts.